Here are answers to some of the most common questions asked by our clients.

  • Are there any hidden fees?

    There are no hidden fees at BvisionFx. BvisionFx is mainly compensated for its services through the spreads.

  • Why should I open an account with BvisionFx?

    With thousands of clients since it was founded, BvisionFx has grown to a large and well established international investment firm.

    BvisionFx is currently built of dozens of professionals with long-year experience in the financial industry.

    Our extensive experience combined with our world-class support, makes BvisionFx the broker of choice for traders of all levels, anywhere. We have the expertise and the resources to help everybody realize their investment goals, like only a truly professional broker can.

  • Can I trade on a mobile device?

    Our web-based trading platform is fully responsive on browsers of all types of mobile devices. This means you can trade while on the go from anywhere and at any time.

  • Which trading software will I use?

    No software download is required because BvisionFx trading platform is web-based.

  • Can I open multiple trading accounts?

    Yes, you can. At BvisionFx, you can open up to 10 trading accounts.

  • What is the minimum deposit amount?

    You can start trading at BvisionFx after making a minimum deposit of $250.

  • When can I start trading?

    You can start trading as soon as you make a successful deposit into your account.

  • How do I open an account?

    Click on ‘Register’ and fill out your registration details. Submit the registration form and you can start trading after confirming your email address.

  • How can I reset my password?

    Simply click on ‘Forgot my password’ on the login section of the site and follow the prompts.

  • Can I change the base currency of my account?

    No. But you can open a new account with your preferred base currency.

  • Can I change my account leverage?

    Yes, you can. Simply contact support indicating your account number as well as your desired new leverage level. One of our representatives will assist you.

  • What are the currencies I can hold in my account?

    You can fund your account using your local currency, but the base currency of the account can only be in USD, GBP, EUR or AUD.

  • How can I update my account details?

    In the event that you wish to change any of your account details information, please contact our support team who will assist you with the process.

  • I want to learn more about account types, can you help?

    Of course! Feel free to review our “Account Types” page, and if you have any questions our customer support team would be happy to help.

  • How do I change my account type?

    Yes, you can upgrade your account type if you meet the criteria. To change your account type, please contact customer support or your account manager.

  • Can I manage and trade using my spouse’s account?

    Yes, you can but you will require the full authority and consent of your spouse. You will also be required to have all the relevant passwords. You may need to contact us so that we can verify your status directly with your spouse.

  • Which documents are required for account verification?

    We require 2 documents for account verification: POI and POA. For POI (Proof of Identity), we accept a colored copy of a government-issued identification document, such as an ID card or passport; and for POA (Proof of Address), we accept a document dated not more than 3 months which shows your full name and full address that matches your trading account registration details. This can include a bank statement or utility bill.

  • Why are the verification documents required?

    As a provider of financial services globally, BvisionFx is bound by international KYC (know your customer) and anti-money laundering guidelines. We need to also ensure the safety of your financial information and personal information at all times.

  • How do I deposit funds into my account?

    You can fund your account using bank wire, popular eWallets and major credit/debit cards.

  • How soon will my deposit reflect in my trading account?

    BvisionFx processes eWallet and credit/debit card payments instantly. Clients who use bank wire may have to wait for up to 5 days for the funds to reflect in their trading accounts.

  • What is the withdrawal procedure?

    BvisionFx processes withdrawals from verified accounts only. To enjoy your profits, simply submit a duly signed withdrawal form which is available in your member’s area. You will receive a notification when your request is approved.

  • How long does it take to receive the withdrawn funds?

    All withdrawal requests are processed within 24 hours. Thereafter, you will receive your funds depending on the payment method you used.

  • Can I cancel a withdrawal request?

    Yes, you can if it is still in Pending status. Simply cancel the request by logging into your My Account area and select the Cancel Withdrawal option.

  • How do I request a withdrawal?

    Ensure that your account is fully verified so as to facilitate smooth withdrawals from your account. BvisionFx only processes withdrawals from verified accounts. Account verification requires the submission of a proof of identity as well as a proof of residence, and in some cases, you may be requested for other documents. The verification is only done once, and not required for subsequent withdrawal requests. It is highly recommended to verify your account as soon as possible to avoid withdrawal delays. Verified account holders just need to fill out a withdrawal request form available in their account members’ area.

  • What Currency Must My Trading Account Be In?

    At BvisionFx, the base currency of your account can be USD, EUR, AUD and GBP. It is important to note that you can fund your account using your local currency. No additional fees will be charged and should you require assistance regarding account currencies, please contact our customer support.

  • Will My Deposit Reflect in My Account Instantly?

    When using a credit card, debit card or eWallet to make a deposit, the funds will reflect instantly in your BvisionFx account. Should you use a bank wire to make a deposit, it will take a few days until these funds reflect in your trading account. For any queries, please contact customer support.